Privacy Policy & Data Governance

1. Introduction & Scope

Sonu Car Accessories ("we", "our", or "us") operates the automotive e-commerce platform at sonucaraccessories.in. We are committed to safeguarding the privacy and personal data of our users and customers in strict accordance with the Digital Personal Data Protection Act, 2023 (DPDP Act), the Information Technology Act, 2000, and the Consumer Protection (E-Commerce) Rules, 2020.

2. Personal Data We Collect

We collect only the minimum necessary personal data required to fulfill orders and provide warranty and installation services:

• Identity & Contact Data: Name, phone number (+91), email address, and delivery shipping addresses.
• Automotive Vehicle Data: Vehicle Make, Model, Year, and Variant to calculate compatible dash frames and harness couplers.
• Transactional & Billing Data: Order references, HSN-itemized invoices, GSTIN (for B2B registered tax credit invoices). Note: We never store debit/credit card numbers or CVV. Payment processing is tokenized securely by Razorpay.
• Device & Telemetry Data: IP addresses, browser user-agents, and search queries strictly for abuse prevention and rate-limiting.

3. Purpose Limitation & Lawful Grounds

We process your personal data solely for specified, lawful purposes:

• Processing, packing, and dispatching orders via licensed logistics aggregators (Delhivery / BlueDart).
• Scheduling and confirming studio installation bookings at our New Delhi store.
• Maintaining hardware serial number registers for genuine brand warranty claims.
• Fulfilling statutory tax compliance under the Central Goods and Services Tax Act (CGST), 2017.

4. Data Subject Rights (DPDP Act 2023)

Under the DPDP Act 2023, you enjoy statutory rights regarding your personal data:

• Right to Access: You can request a summary of the personal data undergoing processing and the identities of data fiduciaries with whom it has been shared.
• Right to Correction & Erasure: You can request correction of inaccurate data or complete erasure of your customer account, subject to mandatory statutory tax audit retention (7 years for GST invoices).
• Right of Grievance Redressal: Readily accessible redressal mechanism managed by our appointed Grievance Officer.