7-Day Hassle-Free Replacement Policy
Returns, Refunds & Exchange Policy
Clear, consumer-first terms for returns, transit damage, and manufacturer defects.
1. Eligibility for 7-Day Replacement
We offer a 7-Day Replacement Guarantee from the date of physical delivery under the following conditions:
- Dead on Arrival (DOA) / Manufacturing Defect: The unit does not boot up, touchscreen is unresponsive, or internal pre-amps are dead.
- Transit Damage: Physical cracks or bent brackets reported within 24 hours of delivery with unboxing video proof.
- Wrong Product Shipped: Item received differs from the invoice SKU or ordered car model frame.
2. Non-Returnable Scenarios
Returns cannot be accepted in the following circumstances:
- Wiring harnesses where factory couplers have been manually spliced, snipped, or soldered.
- Units exhibiting burn marks from reverse polarity installation by uncertified technicians.
- Missing original retail packaging, warranty registration cards, remote controls, or GPS antennas.
3. Refund Processing Timeline
Once the returned consignment arrives at our New Delhi QA center and passes bench testing (typically within 48 hours):
- Prepaid Orders (Razorpay): Refund initiated immediately to the original payment source (UPI / Card / Netbanking). Funds credit back within 5 to 7 banking days.
- Cash on Delivery (COD): Refund credited via NEFT / IMPS to the customer’s verified Indian bank account or issued as store credit within 48 hours of inspection.
Initiate a Return or Exchange
To initiate a replacement, please visit your Customer Account or lodge a ticket on our Warranty & Claims Portal. You may also contact our support desk directly at support@sonucaraccessories.in or WhatsApp +91 95993 82027.